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Privacy policy

Privacy Policy

Last updated: 9 October 2026

1. About this policy
This policy explains how Groundd collects, uses, shares and protects your personal information when you visit our website, buy from us or contact us.

Groundd is operated by:

  • Groundd Rest Limited, 12 Patey Street, Epsom, Auckland 1051, New Zealand, for New Zealand customers
  • Groundd Rest Pty Limited, Unit 3, 107 Ferry Road, Glebe NSW 2037, Australia, for Australian customers

We handle personal information in line with the Privacy Act 2020 (New Zealand) and the Australian Privacy Principles in the Privacy Act 1988 (Australia).

2. The information we collect
Depending on how you interact with us, we may collect:

  • Contact details: your name, email address, phone number, and delivery and billing addresses
  • Order details: what you’ve bought, returned or exchanged, and your order history
  • Payment confirmation: whether payment succeeded and the payment method used. Your full card details are handled by our payment providers, and we don’t see or store them.
  • Communications: messages you send us, such as customer support emails and reviews
  • Website and device information: your internet protocol address, browser and device type, pages you visit, and how you use our website, collected through cookies and similar technologies

3. How we collect it
We collect personal information directly from you when you place an order, sign up for emails or text messages, contact us, or leave a review. We also collect some information automatically when you use our website, and occasionally from third parties such as organisations that arrange purchases on your behalf, or advertising platforms.

4. How we use it
We use your personal information to:

  • Process, deliver and support your orders, including returns, exchanges and warranty claims
  • Respond to your questions and requests
  • Send you marketing emails and text messages, where you’ve agreed to receive them
  • Show you relevant advertising on other websites and social media
  • Improve our website, products and service
  • Prevent fraud and keep our website secure
  • Meet our legal, tax and accounting obligations

5. Who we share it with
We don’t sell your personal information. We share it only with organisations that help us run Groundd, including:

  • Our e-commerce platform (Shopify)
  • Payment providers
  • Warehouses and couriers that pack and deliver your orders, and receive returns
  • Email, text message and review providers
  • Advertising and analytics providers, such as Meta and Google
  • Our professional advisers, such as accountants and lawyers
  • Government agencies or others where the law requires it

We expect these organisations to protect your information and use it only for the purposes we’ve shared it for.

6. Information sent overseas
Some of our service providers store or process information outside New Zealand and Australia, mainly in the United States and Canada. Information about New Zealand customers may also be shared with our Australian company, and the reverse, so we can serve you. When we send information overseas, we take reasonable steps to make sure it’s protected to a standard comparable to New Zealand and Australian law.

7. Marketing
We’ll only send you marketing emails or text messages if you’ve agreed to receive them. Every message includes a way to unsubscribe. Even if you unsubscribe, we’ll still send you messages about your orders.

8. Cookies
Our website uses cookies and similar technologies to make the website work, remember your cart, understand how people use the site and show you relevant advertising. You can control cookies through your browser settings, although some parts of the website may not work properly if you turn them off.

9. Keeping your information secure
We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. We keep it only as long as we need it for the purposes above, or as required by law (for example, tax records). If a privacy breach is likely to cause you serious harm, we’ll tell you and notify the Privacy Commissioner in New Zealand or the Office of the Australian Information Commissioner, as required.

10. Accessing and correcting your information
You can ask to see the personal information we hold about you, and ask us to correct it if it’s wrong. You can also ask us to delete it, unless we need to keep it for legal reasons. Contact us using the details below. We may need to confirm your identity first, and we’ll respond within 20 working days in New Zealand, or 30 days in Australia.

11. Children
Our website is designed for adults. We don’t knowingly collect personal information from children under 16 without a parent or guardian’s involvement. If you think a child has given us their information, please contact us and we’ll delete it.

12. Complaints
If you’re concerned about how we’ve handled your personal information, please contact our Privacy Officer first. We’ll look into it and respond as soon as we can.

If you’re not satisfied with our response, you can complain to:

  • New Zealand: the Privacy Commissioner, privacy.org.nz
  • Australia: the Office of the Australian Information Commissioner, oaic.gov.au

13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

14. Contact our Privacy Officer
New Zealand customers: hello@groundd.nz
Australian customers: hello@groundd.au
Phone: +64 21 0828 2928
Post: Privacy Officer, Groundd Rest Limited, 12 Patey Street, Epsom, Auckland 1051, New Zealand